I paid but didn't get my credits — what do I do?

This usually resolves on its own. Credits are only added once the App Store or Google Play verifies the purchase. If that confirmation doesn't reach the app in the moment — because of a dropped connection or the app closing mid-purchase — the purchase itself isn't lost.

Reopen the app

Multiverse Explorer checks for completed purchases that haven't been credited yet when the app launches and attempts to restore them automatically.

Still missing after that?

Check your App Store or Google Play purchase history to confirm the charge went through, then contact support with the order ID. Nothing about this can result in the same purchase being credited twice.