Multiverse Explorer Help

Help

Frequently asked questions

Everything below covers how Multiverse Explorer actually works — credits, realms, watch faces, and visiting. Can't find it here? Email support.

Getting started

Do I have to make an account? Why was my selfie rejected?

Credits & purchases

What are credits, and how much does an unlock cost? How do I buy more credits? An unlock failed. Was I charged for it? I paid but didn't get my credits — what do I do?

Realms & characters

What's a sub-realm, and how do I branch one? What does "summon a role" do? Can I get different art for a character I already unlocked? What if not all my starter realms generate?

Watch face

Do I need a smartwatch to use Multiverse Explorer? My watch face won't install or activate — what do I do? Which watches does Send to Watch work with?

The Nexus

How do beacon codes and visiting work? How do I stop someone from visiting my multiverse? What exactly can a visitor do in my multiverse?

Privacy & account

Can I delete my account and my photos? What does the safety check actually look for?

Platform & notifications

Where is Multiverse Explorer available? How do I turn off push notifications?

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